Manage My Booking
Yes. If you do not have a BusOnlineTicket member account, you can visit the Check My Booking page. If you have a member account, you can login to check your booking.
Once your booking is successful, you are able to check your booking at the Check My Booking page. If you have a BusOnlineTicket member account, then check your booking history under member area→ History.
Booking information can be changed with some companies. You can check Reschedule Policy. To request a change, you can email sales@busonlineticket.co.th or contact via Line: @busonlineticketth at least 3-5 days before the departure date. Please note that approval is subject to the terms and conditions of each bus service provider.
Cancellation of reservations can be made with some companies. You can check Refund Policy. To request a cancellation, you can email sales@busonlineticket.co.th or contact via Line: @busonlineticketth at least 3-5 days before the departure date. Please note that approval is subject to the terms and conditions of each bus service provider.
Yes, we will refund to you if you made the same booking twice. However, you must email us with the booking details, within 1 hour after your booking has been made. Refunds will be made on a case-by-case basis, subject to the discretion of BusOnlineTicket.co.th. Terms and conditions apply.
Yes, you just need to print out the e-confirmation, and anyone with the e-confirmation can collect your ticket from the counter.
Printed e-confirmation is optional, as long as you can provide the booking reference number. However, for some bus companies such as Bus999 or SRT, it is compulsory to print out the e-confirmation of the booking. Kindly refer to the notes during your booking, and the notes written in the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.
You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, for some bus companies ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
Please refer to this link.
Normally, express bus companies will open their schedule 1 month in advance.
Yes.
Please go to home page of www.busonlineticket.co.th and click “Sign Up Here” or click the link here.
You can sign in at login page.
Yes, you can edit your member profile after login.
Yes, you can change your password under Member Profile.
You can retrieve your password by entering your registered email address here.
