Manage My Booking

1Booking
QCan I check my booking history after I have made a booking?
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Yes. If you do not have a BusOnlineTicket member account, you can visit the Check My Booking page. If you have a member account, you can login to check your booking.


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Once your booking is successful, you are able to check your booking at the Check My Booking page. If you have a BusOnlineTicket member account, then check your booking history under member area→ History.


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Booking information can be changed with some companies. You can check Reschedule Policy. To request a change, you can email sales@busonlineticket.co.th or contact via Line: @busonlineticketth at least 3-5 days before the departure date. Please note that approval is subject to the terms and conditions of each bus service provider.


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Cancellation of reservations can be made with some companies. You can check Refund Policy. To request a cancellation, you can email sales@busonlineticket.co.th or contact via Line: @busonlineticketth at least 3-5 days before the departure date. Please note that approval is subject to the terms and conditions of each bus service provider.


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Yes, we will refund to you if you made the same booking twice. However, you must email us with the booking details, within 1 hour after your booking has been made. Refunds will be made on a case-by-case basis, subject to the discretion of BusOnlineTicket.co.th. Terms and conditions apply.


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Yes, you just need to print out the e-confirmation, and anyone with the e-confirmation can collect your ticket from the counter.


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Printed e-confirmation is optional, as long as you can provide the booking reference number. However, for some bus companies such as Bus999 or SRT, it is compulsory to print out the e-confirmation of the booking. Kindly refer to the notes during your booking, and the notes written in the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.


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You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, for some bus companies ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.


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Please refer to this link.


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Normally, express bus companies will open their schedule 1 month in advance.

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Yes.


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Please go to home page of www.busonlineticket.co.th and click “Sign Up Here” or click the link here.


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You can sign in at login page.


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Yes, you can edit your member profile after login.


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Yes, you can change your password under Member Profile.


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You can retrieve your password by entering your registered email address here.