Printed e-confirmation is optional, as long as you can provide the booking reference number. However, for some bus companies, it is compulsory to print out the e-confirmation of the booking. Kindly refer to the notes during your booking, and the notes written in the e-confirmation email. You also need to present your ID or the booking reference number to get the boarding pass.
You may email to us and our customer service team will email you the e-confirmation within 24 hours. Alternatively, for some bus companies ONLY, if you are the person who bought the ticket, kindly show the counter staff your registered passport number / telephone / Identity Card. The counter will issue the ticket to you.
No. A passenger can use any card to pay for the ticket, not necessarily his/her own. However, please note that the passenger, whose name the ticket(s) is/are booked under, should carry a proof of his identity (along with the ticket(s)) at the time of boarding the bus. The card holder will be deemed to have agreed to pay for the booking for this passenger.
Kindly check your junk mail or spam folder for the confirmation/e-receipt. If there is no e-receipt received, kindly email to us. Our customer service team will respond to you within 24 hours of receiving your email.
All confirmed bookings are final and cannot be cancelled or changed. However, due to the different policies of bus operators, you can send an email to us to raise your request, at least 7 days before the scheduled departure time. Please take note that request for change is subject to the approval of the respective bus companies, in accordance to their Terms & Conditions.
Yes, we will refund to you if you made the same booking twice. However, you must email us with the booking details, within 1 hour after your booking has been made. Refunds will be made on a case-by-case basis, subject to the discretion of BusOnlineTicket.co.th. Terms and conditions apply.
Yes, we have a mobile-friendly website for you to make the booking. Just visit our website from your smartphone, it will redirect you to the mobile site. Alternatively, you may download the BusOnlineTicket mobile app if you are using Apple or Android platform phone: