Confirmation of Booking
Passenger is responsible to make sure your traveling date, time and destination are correct before clicking Proceed to Payment.
Upon receipt of the fare payment and the issuance of the Invoice Number and/or the itinerary, the seats are confirmed immediately. Confirmed seats are non-refundable and non-cancellable.

Presentation of Booking Confirmation Voucher to obtain Boarding Ticket
Passengers taking the bus are required to present the BusOnlineTicket booking confirmation voucher to the coach company’s ticket counter at least 30 minutes before departure to obtain the boarding ticket(s). Failing to do so, passengers may not be allowed to board the bus.

Refund of Ticket(s)
Please contact our customer service at [email protected] BEFORE traveling date for more information about refund policy
Kindly note that some tickets sold are strictly not refundable. 

Reschedule of Ticket(s)
Please contact our customer service at [email protected] BEFORE traveling date for more information about reschedule policy if you would like to change your traveling date
Kindly note that some tickets sold are strictly not allowed to reschedule. 

Schedule and Seat
The company reserves the right to reschedule the timetable without prior notice.
The company reserves the right to rearrange the seat without prior notice
The company reserves the right to upgrade or downgrade the coach in the event of coach breakdown Control and Loss of Goods
The company reserves the right to refuse any goods on board that is deemed to be illegal, dangerous or causes discomfort to other passengers. The company is not responsible for any loss of goods or property of the passengers and accident.

Immigration
The company is not responsible for any delays at immigration checkpoints. It is the passenger’s responsibility to bring along valid travel document and to comply with customs requirements.
The coach would only wait for no more than 20 minutes at the custom should the passenger being held by custom for whatever reason.

Liability
The company is only liable up to the value of the ticket.
The company will not be held responsible for any contingent cost incurred by the customer arising from the coach delay.

BusOnlineTicket.co.th Legal Notice
BusOnlineTicket.co.th nor any of its employees, warrants that the functions contained in this website will be uninterrupted or error-free. The entire risk as to the quality and performance of this website is with the user. In no event will BusOnlineTicket.co.th be liable to the user for any damage, including, but not limited to, service interruptions, or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to operate this
BusOnlineTicket.co.th website. BusOnlineTicket.co.th will also not be liable to any action carried out by our coach company partners, or any event happens at our partners’ side. For instances, BusOnlineTicket.co.th will not be responsible for any sudden change in coaches, schedules, departure date & time, arrival date & time; loss or accident incurred while taking the coach. However, user may feedback to us, and we will take necessary actions to prevent such things from happen again in the future.